Marketing and Customer Service

Client Survey

How much do you really know about your clients?  what do they like about coming to your practice? Would they recommend you to others?   Our matrix-designed survey will help you answer these questions and more. You will learn not only what clients like and dislike, but what counts the most with them and what areas are the most important to improve from their perspective.

Training Programs

“Have a Nice Day!” training is not enough to meet the expectations of today’s clients. To set yourself apart, it is important to know how to engage clients and build loyalty and trust.

The training programs are designed to help you and your team master new skills for client service and marketing to help your practice go and grow in today’s competitive environment.

Different marketing topics can be tailored to meet your practice’s marketing goals. Program content can be further customized to match primary care and veterinary specialty practices’ needs. Current training programs include:

• Getting beyond  “Have a Nice Day”   -- Do you know how to meet and exceed the expectations of today’s veterinary clients?
• Applied Emotional Intelligence (EI) – How to Connect with Clients in positive and rewarding ways
• Key Marketing questions & answers everyone in veterinary practice needs to Know
• Are you missing these easy, effective marketing opportunities for your practice?
• Compliance Training --  how to build consistency in client communications to help pets get better care
• Do you know “client speak”?  Hint: It’s not just about words!
• 7 Rules for confident, profitable pricing in practice 

For more training programs, see Staff Training & Development.

If you are interested in these or other training topics or a consult, contact KG Marketing & Training, Inc. There is no charge to ask questions and get acquainted! E-mail Karyn or call at 937-748-1156.

Find her on Facebook, Twitter, LinkedIn and follow her on her Blog.

Karyn Gavzer and her company, KG Marketing & Training, Inc., provide strategic planning, customized programs, assessments, consultations, client surveys, staff surveys, training and talks for:

• Companion Animal practices
• Veterinary Specialty practices
• Associations
• Industry

You can connect with Karyn on Facebook, Twitter, LinkedIn and follow her on her Blog.