Staff Training and Development

Staff Survey

Practice leaders know how important it is to stay in tune with their teams and our unique, matrix-designed staff assessment tool will help you identify the most important issues that require attention.

The staff survey provides insights and understanding from your team’s perspective – What do they like about working at your practice? What do they see as challenges and dis-satisfiers that demoralize and cause them pain?

The staff survey package includes survey copies, a written report with recommendations, and a 30-minute telephone conference to discuss the report.

Training Programs

• Team Building – How to get it right!
• Healthy Conflict Resolution Tools & Techniques
• Applied Emotional Intelligence – How to Connect with Others in Practice
• Compliance Training -- Improve Quality Patient Care and Teamwork

Management Training

• Must-have training for the new Supervisors or Manager – ideal for  staff members you have promoted or are considering promoting to higher levels
• How to write effective job descriptions and job advertisements for your open positions.
• Where to advertise to find the people you need
• Interviewing Skills – rules for interviewing to ensure that a candidate is a good fit and has the right skills and experience for your practice team
• Performance Reviews – how to provide clear feedback, engage employees, and set clear development goals
• Discipline and Coaching – how to be fair and improve employee performance
• Effective Marketing – learn what makes the most sense for your hospital; how  to gauge the effectiveness of your marketing initiatives, and how much to spend on marketing your practice

For more marketing programs, see Marketing & Customer Service.

Contact KG Marketing & Training, Inc. to learn more about the staff survey, training programs, and consulting services to help your practice go and grow. There is no charge to ask questions and get acquainted! E-mail Karyn or call at 937-748-1156.

Find her on Facebook, Twitter, LinkedIn and follow her on her Blog.

Karyn Gavzer and her company, KG Marketing & Training, Inc., provide strategic planning, customized programs, assessments, consultations, client surveys, staff surveys, training and talks for:

• Companion Animal practices
• Veterinary Specialty practices
• Associations
• Industry

You can connect with Karyn on Facebook, Twitter, LinkedIn and follow her on her Blog.